0800 612 1302 Call 9am - 7pm Mon - Fri Email: queries@gocarwarranty.co.uk GO Car Warranty
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Car Warranties FAQ's

Have a question about our Car Warranties? Try our FAQ's below, if you require further assistance please contact us accordingly.

How are your car warranties so affordable?

At GO Car Warranty we make it our business to price check across the whole market to make sure we are giving you the best deal we possibly can so if you find a cheaper warranty with like for like cover within 10 days of buying from us, we’ll beat it by £10!

What is a Car Warranty and why do I need one?

In general, a car warranty is an insurance policy that covers repair costs and/or replacement parts and labour for your car in the event of a mechanical or electrical fault. (Please refer to the full terms and conditions of your chosen warranty). Every new car comes from the manufacturer with a standard car warranty, offering repair or replacement of any mechanical breakdown of the car for a limited period and within a limited number of miles. Once this warranty expires, you will need to pay for any repairs out of your own pocket. GO Car Warranty want to give you peace of mind at an affordable price to help to keep your car on the road.

What is the policy claims excess?

In the event of a valid claim we will not apply any excess payments on GO Car Warranty products.

Does my car need a full service history to get a car warranty from GO Car Warranty?

No. All we ask is that you service your car from now on according to the manufacturer recommendations (please refer to the full terms and conditions of our warranty).

Can I get my vehicle repaired at my favourite garage?

You can use any VAT registered garage to repair your vehicle. However, if necessary, we can refer you to our nationwide nominated repairer network. We have inspected these garages and approve of the standard of workmanship and quality that they produce, which is continuously monitored to ensure that they are providing the best customer service.

If I have a Car Warranty, do I have to have my vehicle SERVICED at specific garages?

GO Car Warranty understand the need for flexibility, so all that we ask is you have your car serviced at a VAT registered garage, to ensure that the work carried out is completed to standard. (Please refer to the full terms and conditions of your warranty).

Are your premiums a one off payment?

Your premium quoted on GO Car Warranty is the total cost for your policy. We are aware of the need to budget and that's why we will shortly be introducing an option to pay for policies that are over £150 by Direct Debit through the website. In the meantime, if you wish to pay by instalments, we can offer an interest free option with a 20% deposit followed by 9 instalments. If you would like to take advantage of this please telephone us and we will arrange the policy over the telephone. Please note the Complete and Ultimate Warranties under £150 must be paid in full by credit or debit card.

Do I still need Car Breakdown Cover if I have a GO Car Warranty?

Your GO Car Warranty is not a breakdown assistance product. Please call 0800 612 1302 for a breakdown recovery quote.

What if I sell my car?

If you decide to sell your car, you can transfer the warranty to the new owner. Just call 01279 456 501 and we will talk you through the transfer process. Please note there is a £25 admin charge to transfer your GO Car Warranty.

Are labour rates limited when making a claim?

GO Car Warranty want to make your life as easy as possible, and for that reason you can choose to have your car repaired at a franchise or network repairer. Some garages charge a higher labour rate than others and GO Car Warranty will pay up to the national labour rate or a maximum of £100 per hour. Authorised claims will be settled direct with the garage so you shouldn’t be out of pocket.

How do I cancel a Policy?

No fees are charged for arranging your policy. However, should you decide this policy is not right for you, you may cancel it within 30 days of purchase. Providing no claim has been made you will receive a full refund. This policy has no surrender value and in all other circumstances cancellation is without refund.

What do I do if I need to make a claim?

If you have a policy with GO Car Warranty, you must contact our claims team on the number below before your nominated garage can carry out any work.

Call us on: 01279 456 501 - Option 3:
Please have the following information to hand: Agreement Type (i.e Complete, Ultimate/Ultimate Plus, Absolute)
Policy number
Current mileage
Vehicle registration number
If applicable details of any costs
Fax number: 01279 456 510

Claims office hours:

We are open for claims enquiries from: 09.00am – 5:00pm
Monday to Friday
9am – 1pm

Do I have to pay the costs before being reimbursed?

The majority of all claims are paid directly to the repairer by us.

Do the warranties cover commercial vehicles?

Our policies do not apply to vehicles used for hire or reward [for example taxis, self-drive hire or driving schools].

Will you pay for a hire car?

Go Car Warranty will pay up to £30 a day [including VAT], for up to seven days, towards the cost of a replacement vehicle. You can only have a replacement vehicle if your vehicle is being repaired under this policy and prior authority has been given by Go Car Warranty’s Claims Department.

What happens if I breakdown abroad?

If you should suffer from mechanical breakdown whilst in Europe parts and labour may be included in your warranty, depending on level of cover, excludes Complete, (terms and conditions apply). The costs of breakdown recovery whilst in Europe are not covered by Go Car Warranty.

The policy is valid for up to 60 days per annum [pro rata] for driving in the Republic of Ireland and mainland Europe. AutoProtect will not pay more than the equivalent UK cost for parts and labour. N.B. These benefits will not be provided if the failure is not covered by the Policy. Payments will be limited to those levels outlined in the Policy.

What do I do if a garage won’t do a warranty repair?

We would refer you to our nationwide nominated repairer network. we have inspected these garages and approve of the standard of workmanship and quality that they produce, which is continuously monitored to ensure that they are providing the best customer service.

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All Products FCA Regulated

Rest assured all products sold by GO Car Warranty are fully insured and regulated by the FCA.

Key Facts about our insurance services can be found in our initial disclosure document.

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Download your Car Warranty Documents Download your Car Warranty Documents

Complete Car Warranty:
Policy Document | Product Summary

Ultimate Car Warranty:
Policy Document | Product Summary

UltimatePlus Car Warranty:
Policy Document | Product Summary

Absolute Car Warranty:
Policy Document | Product Summary

Initial Disclosure Document (all)

(.PDF format, download Acrobat Reader)