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By: Vince Brand

Is there anything I should know when I am making a car warranty claim?

We’re here to ensure making a car warranty claim is as simple and hassle-free as possible. If you have a policy with GO Car Warranty, to make a claim you will need to call us on 01279 456 501, and choose option 3 to be put through to one of our claims advisors who will be happy to help you. You must contact us before any work can be carried out on your vehicle at your nominated garage.

When making a car warranty claim do I pay for the repair and then get a refund?

The majority of all warranty claims are paid directly to the repairer by us. For full details please see our terms & conditions.

Will you pay for a hire car?

When making a car warranty claim, GO Car Warranty will pay up to £30 a day [including VAT], for up to seven days, towards the cost of a replacement vehicle. You can only have a replacement vehicle if your vehicle is being repaired under this policy and prior authority has been given by GO Car Warranty’s Claims Department. The best thing for you to do would be to contact us directly and we can organise this for you.

What happens if I breakdown abroad, can I still make a claim?

If you should suffer from a mechanical breakdown whilst in Europe, parts and labour may be included in your warranty, depending on level of cover.  The costs of breakdown recovery whilst in Europe are not covered by GO Car Warranty. The policy is valid for up to 60 days per annum [pro rata] for driving in the Republic of Ireland and mainland Europe. GO Car Warranty will not pay more than the equivalent UK cost for parts and labour. N.B. These benefits will not be provided if the failure is not covered by the policy. Payments will be limited to those levels outlined in the policy.

For further information talk to your claims advisor on 01279 456 501 or refer to the GO Car Warranty terms and conditions.

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Rest assured all products sold by GO Car Warranty are fully insured and regulated by the FCA.

Key Facts about our insurance services can be found in our initial disclosure document.

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