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Franchises winning more after sales

Franchises winning more after sales Image

The franchised sector last year upped its share of the after sales market following a period of decline since 2009.

In 2011 own-marque after sales from franchised dealers accounted for 22.6% of the market, an increase on the 21.8% which was won the previous year, statistics from the 2012 Castrol Professional Car Servicing and Repair Trend Tracker report show.

But dealerships are still failing to win work on older cars, especially MoTs.

And the Trend Tracker said that independent workshops continued to increase their market domination, accounting for 56.1% of 2011 after sales in the UK. This increased from a figure of 53.8% of the market captured by the independent sector the previous year.

The share of work for fast-fit repair outlets dropped from a 2010 figure of 9.2% to a mere 7.7% in 2011.

Meanwhile DIY servicing also dropped to 10.9% last year, compared to 12.1% in 2010 - a recent high point.

Overall, despite decreasing servicing volumes across the sector, the value of the market for after sales rose to 8.97 billion last year from 8.43 billion the previous year - a figure that does not include MoTs and VAT.


published: 13/09/2012 17:00:01

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