Phone us on 0800 612 1302 GO Car Warranty
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Go Car Warranty Terms of Business

All customers of GO Car Warranty will be deemed to have accepted the terms of business within this page.

We reserve the right to amend our terms of business at any time, and our terms of business in no way affect your consumer statutory rights.

Terms & Conditions

Our Car Warranties are effective in Great Britain, Northern Ireland and the Channel Islands.

Should you need any further clarification on the below terms and conditions, please don’t hesitate to contact us.



Getting a Car Warranty Quote

When requesting quotes from our 'Car Warranty Quote' page we require your Car Registration Number and Email Address. A Car Registration Number is required so we can provide an accurate quote for your vehicle. Your email address is required as we may wish to contact you about our products. We will not pass information collected on our 'Car Warranty Quote' page to others.

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Purchasing a Policy

Before purchasing any of our policies you must ensure that:

  • You are aged 18 or over.
  • To the best of your knowledge, the vehicle you are purchasing the policy for is free from any fault.
  • The vehicle you are purchasing the policy for is taxed and legal for use on the public highway with a minimum of 3 months remaining on a valid MOT certificate.
  • The vehicle you are purchasing the policy for has/will be serviced in accordance with the manufacturer’s recommendations or within 6 months or 6,000 miles of the policy start date.
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Your policy documents

When you receive your documents you will be asked to confirm that the details we have obtained are correct and that you are happy with the policy you have chosen. Non disclosure of changes or incorrect details can lead to your policy being refused or cancelled so it is important that you read through your policy carefully.

  • If we need to request any further information from you, we will always give a valid explanation as to why
  • If action needs to be taken in order to complete a claim or resolve an issue with you, we will inform you of the action which we intend to take
  • We will always provide you with a written explanation of any action, which we feel is necessary concerning your policy or claim
  • In the event of a dispute we will always write to you with our final decision on your claim
  • We aim to return your phone calls within 48 hours of receiving a message
  • Any data we hold about you will be kept in line with the DATA PROTECTION ACT 1998, and will only be used for the purpose of underwriting your Car Warranty.
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Refund Policy

No fees are charged for arranging your policy. However, should you decide this policy is not right for you, you may cancel it within 14 days of purchase. Providing no claim has been made you will receive a full refund. This policy has no surrender value and in all other circumstances cancellation is without refund.

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Payments

Payment for any of our policies can be taken on-line through our website, or over the phone by calling 0800 612 1302. We are aware of the need to budget and that's why we have introduced the option to pay for policies that are over £150 by Direct Debit.

If you wish to pay by instalments a 20% deposit is required by credit or debit card with the remaining balance to be paid by 9 interest free monthly instalments. If you choose this option, once your deposit has been paid your policy will be active. We will then contact you by telephone, email or post to confirm your payment schedule. Your policy will remain active providing we are able to set up a direct debit schedule using the details you provide and that monthly payments are collected successfully.

Please note the Complete Warranty and any Ultimate Warranty policies under £150 must be paid in full by credit or debt card.

To process card payments we will refer you to a dedicated commerce provider, who will take payment via a secure server (SSL) connection to ensure the safety of your payment on-line. Payment can be made using Visa, MasterCard or Maestro. To ensure further security when paying for your policy you will be prompted to enter the CVC2 security code from your card. This is the last three digits on the signature strip on the back of your card. No other payment method can be accepted.

While every effort is made to ensure the safety of your credit card transaction, GO Car Protect Ltd cannot accept liability for any loss or damage incurred as a result of using the secure payment facility.

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Privacy policy

All details supplied to GO Car Warranty will be safeguarded both by our privacy policy and also by the 1998 Data Protection Act. Please send all correspondence to our administrators: AutoProtect Ltd, Warwick House, Roydon Road, Harlow, Essex, CM19 5DY.

Telephone: 0871 384 1167 Mon-Fri: 09:00 - 17:00 or Sat: 09:00 - 13:00

All personal information collected and used from GO Car Protect Ltd will be processed in accordance with the 1998 Data Protection Act. Any details that you provide us with will be kept securely and will not be passed onto any third parties without permission. Unfortunately we are unable to give advice to anyone on policies not supplied by us. You will need to contact those companies directly. GO Car Warranty cannot be held responsible for any failure to meet our contracted obligations, and if such a failure does occur that is caused by external factors such as legislation, weather, government acts, riots, civil commotion, we will not be held responsible. If you have any questions, amendments to make to your policy, or complaints about our services, please contact us so that we can help you to resolve your issues. Contact GO Car Warranty

Use of Information
Credit card information is used solely for the purpose of payment processing. GO Car Warranty retains no record of credit card details.

Security
In accordance with the requirements of the 1998 Data Protection Act - we have taken measures to ensure that information supplied to us is held securely. As a consequence - we may occasionally request proof of identity before allowing access to your personal information.

Access
You have the right to access, request and amend all personal information supplied to GO Car Protect Ltd.

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How and when your order will be confirmed

As soon as you have purchased a policy from us, we will send you email confirmation to acknowledge your custom.

How you can change your policy

If at any time your circumstances change, you should ring our customer services on 0800 612 1302.

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Liability

GO Car Protect Ltd will carry out routine maintenance and service of 'its' servers and equipment. While GO Car Protect Ltd seeks to keep disruption to a minimum, it does not guarantee that the website will be continuously available on-line. GO Car Protect Ltd's liability for breach of contract or negligence shall not exceed an amount equal to the price of the policy provided that nothing in this clause shall limit GO Car Protect Ltd's liability for death or personal injury caused by our negligence or that of our service or agents.

English law shall govern the terms and conditions of this contract of which they form a part.

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Agreement between the user and GO Car Warranty

This proposal system and Web site is offered by GO Car Warranty acting for itself and its associated companies, as a service to you, the 'User' on the following terms and conditions and any and all other notices, rules, guidelines and conditions stated elsewhere in the Web site, all of which are incorporated by reference (the "Terms"). In consideration of your use of the Web site, you agree that your use of this Web site and/or your acceptance without modification of the Terms constitutes your agreement to all such Terms. Unless explicitly stated, each new product or service we may add from time to time to the Service shall be subject to the Terms. If you do not agree with the Terms then you are not authorised to use this Web site.

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Users

This Web site is only intended for use by residents of Great Britain or businesses which are incorporated in or have their principal place of business in Great Britain. If you do not fall into one of these categories, you are not authorised to use the Web site.

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Use Limitation

You may only use this Web site for the purposes of purchasing our car warranty products in accordance with the Terms. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, transfer, or sell or otherwise use for any commercial purpose any information, products or services obtained from this Web site, including, but not limited to information obtained from any credit reference agency or fraud prevention agency. GO Car Warranty shall be entitled to make changes to the Web site at any time without notice - this may include removal of processing or search facilities. GO Car Warranty also reserves the right at any time and from time to time to suspend, modify or discontinue either temporarily or permanently any part or the whole of the Web site and/or any products or services offered through it.

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Copyright and Trademark Notices

No part of the Web site may be reproduced in any form whether electronically or otherwise without the prior consent from GO Car Warranty, other than temporarily in the course of using the Web site or to keep a record of a transaction entered into using the Web site or the Terms.

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Legal Identity

GO Car Warranty is a trading name of GO Car Protect Limited. GO Car Protect Limited is a wholly owned subsiduary of AutoProtect (MBI) Limited, Warwick House, Roydon Road, Harlow, Essex, CM19 5DY.

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Data Protection

By accepting the Terms you are consenting to the collection, use and disclosure of data, including data regarding not only the applicant but also people with whom the applicant is financially associated, on the following terms.

If you are buying a GO Car Warranty policy on behalf of another person you warrant that you have obtained their clear and informed consent to the matters described below. If you are buying a GO Car Warranty policy on your own behalf you give your consent to the matters described below.

It is important that the information given to us is accurate. You warrant the accuracy of all information provided as part of or in connection with a policy submitted using this Web site.

GO Car Warranty may hold and process, by computer or otherwise, any information about you or any person on whose behalf you are submitting a policy obtained as a consequence of your use of this Web site and/or any resulting or ancillary agreement or your or their conduct of any agreement between you or them and GO Car Warranty ('Personal Data') for the purposes of:

  • a) Crime prevention, tracing debtors and recovering monies owed
  • b) Statistical analysis
  • c) Processing policies bought online
  • d) GO Car Warranty funding or securitisation arrangements
  • e) Customer satisfaction surveys or offers of both current and future products or services whether by GO Car Warranty or any third party
  • f) Insurance claims or placing of insurance
  • g) Operating the Web site and maintaining records in relation to the Web site; analysing the use of the Web site and visiting patterns; matching user information with third party data in order to produce aggregated statistics and/or personalising the Web site

And we shall be entitled to disclose Personal Data to the following persons or organisations:-

  • a) To credit reference or fraud prevention agencies
  • b) To any person who may assume GO Car Warrantie's rights or intends to do so, to legal advisers and tracing or collection agents or sub contractors or governmental or local authorities
  • c) To law enforcement agencies or anyone else to whom we are legally obliged to disclose the relevant Personal Data
  • d) To anyone acting on your or their behalf or reasonably believed to be so acting
  • e) To any guarantor of your or their obligations
  • f) To any insurer of your or their obligations or of any goods or services provided
  • g) To the persons detailed below
  • h) To any sponsors, business partners, advertisers or other third parties offering or advertising services or products on the Web site from time to time
  • i) To any other person GO car warranty may reasonably decide from time to time

We shall also be entitled to use and publish site analysis statistics and aggregated user data as we deem appropriate provided that you or they as an individual cannot be identified from such statistics and aggregated data.

Where we have referred to future contact with you or them, for example, to offer further products or services to you or them, you or they may be contacted by e-mail, personal visit, telephone, letter, fax or other reasonable means of communication.

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Links to third party sites

This Web site may contain hyperlinks to web sites operated by parties other than GO Car Warranty. Such hyperlinks are provided for your reference only. GO Car Warranty does not control such web sites and is not responsible for their contents. By including hyperlinks, GO Car Warranty does not imply any endorsement of the material on such web sites or any association with their operators.

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Modification of these terms and conditions

GO Car Warranty reserves the right to change the Terms under which this web site is offered and you should check the current version of the Terms prior to undertaking any transaction. This right shall not affect the existing Terms accepted by you upon undertaking a legitimate transaction using this Web site.

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General

This agreement is governed by the laws of England. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

You agree that no joint venture, partnership, employment, or similar relationship exists between you and GO Car Warranty as a result of this agreement or use of this web site.

GO Car Warranties' performance of this agreement is subject to existing laws and legal process, and nothing contained in these Terms is in derogation of GO Car Warranties' right to comply with law enforcement requests or requirements relating to your use of this Web site or information provided to or gathered by GO Car Warranty with respect to such use.

If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect.

The agreement constituted by your acceptance of the Terms constitutes the entire agreement between the user and GO Car Warranty with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and Private and Commercial Finance and with respect to this Web site. A printed version of such agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

You will be responsible for all charges, fees, duties, taxes and assessments arising out of your use of this Web site.

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All Products FCA Regulated

Rest assured all products sold by GO Car Warranty are fully insured and regulated by the FCA.

Key Facts about our insurance services can be found in our initial disclosure document.

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