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By: John Ormerod

What is the process when making a claim?

The first thing to do is to call us to register your claim. We’ll tell you where your nearest VAT registered garage is and you can take your car there along with the relevant documents which will be outlined by your advisor when you call to make the claim. The garage will determine the cause of breakdown and check that the faulty part/parts are covered by your warranty. It will be the garages duty to contact GO Car Warranty to agree on repair costs. If your warranty covers the faulty part/parts and costs are agreed, we will then pay the garage directly for the cost of parts and labour. The repairer must not proceed with repairing the vehicle unless they have obtained authority.

For more information about making a claim please read the following sections.

How can I find more information about how a car warranty claim works?

We have created a dedicated section that will provide you with all the answers you need about how a car warranty claim works. In this section you will be given information around making a claim, which garages you can use and where you can find help, as well other useful information. 

In this Section: How it works

Who can I contact at GO Car Warranty to make a claim?

If you have a car warranty with GO Car Warranty, in order to make a claim you will need to call us on 0330 0130 585, and choose option 3 to be put through to one of our claims advisors who will be happy to help you. You must contact us before any work can be carried out on your vehicle at your nominated garage.

You can contact them from:

9am to 5pm - Monday to Friday
9am to 1pm - Saturday

What do I need to know about making a claim?

In this section we provide you with some useful information around claiming on your warranty that you may not have thought about. 

In this Section: What I need to know

Will my call to make a claim be answered by a call centre halfway around the world?

All calls, including dealing with repairs, are answered by GO Car Warranty here in the UK.


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Rest assured all products sold by Go Car Warranty are fully insured and regulated by the FCA.
Key Facts about our insurance services can be found in our initial disclosure document.

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