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Jump start leaves driver out of pocket

Jump start leaves driver out of pocket Image

A woman was left reeling after having to fork out £640 for what should have been a simple jump start to her car.

Andrea Murray, 54, from Brightons near Falkirk in Scotland, complained to Peugeot, the maker of her car, after the action wiped out the computer system, but the company reportedly told her the vehicle should not be jump started, despite the manual stating how to carry it out.

Ms Murray said: "I've never heard anything so ridiculous in my life. If the car can't be jump started why does the manual tell you how to do it?"

She took her Peugeot 107, which has only 16,000 miles on the clock, to a local garage in December to have winter tyres fitted, but a mechanic had to jump start it to get it going again. Subsequently, it was taken to a Peugeot dealer but they said there was nothing wrong with it and refused to foot the bill for a new electronic control unit and keys.

Peugeot said the jump start had caused a voltage surge, which had wiped out the car's electronics.

Ms Murray paid the bill to get the vehicle fixed as she had to get back on the road but was furious when she checked her handbook and found details of how to jump start the car.

She said: "I couldn't believe my eyes. I complained but Peugeot insisted the manual was only for guidance."

Peugeot finally agreed to pay £110, the cost of the courtesy car she had for two weeks, leaving her hundreds of pounds out of pocket.

published: 28/01/2013 17:00:01

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